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Video playback issues on your device or TV may be related to internet connectivity, browser issues or software updates. Here are common items we recommend addressing:

  • Browsers. We recommend users use Safari, Firefox, or Chrome. Please make sure you are using one of these browsers if you are experiencing any playback issues.
  • Updates. We recommend making sure your device and browsers are using the most up to date versions.
  • Offline mode does not automatically save your progress for the next day. This will update when your app connects back to the internet.

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